At Manage Protect, we value our partnerships with MSPs and understand the importance of gathering feedback to continually improve our services.

Our recent 2023 Annual Partner Survey received responses from 51 partners, providing valuable insights and feedback. Here we summarise the key findings, highlighting what our partners appreciate, as well as areas where we can enhance our offerings.

Our partners’ average likelihood of recommending Manage Protect to another MSP is an impressive 8.4 out of 10.

This promising overall level of satisfaction is a reflection of our commitment to delivering both high-quality products and MSP support services.

A strong 82% of respondents expressed positive sentiment towards Manage Protect, rating us as (One of the best or Better than most) when it comes to our services, highlighting their trust in us.

The outstanding support and expertise provided by our team were highlighted by those surveyed as being particularly valued by our partners.

98% of our partners describe their role as Founder/Owner/General Manager, emphasising their leadership roles within their organisations.

The majority of our partners, 88% identify themselves as MSPs, underlining the significance of managed services in our partner ecosystem.

43% of partners suggested that they have struggled to navigate the MSP landscape with so many competing solutions in the marketplace. In view of this, we’re actively working to add more clarity for our partners and to provide you with the best solutions tailored to your business.

An impressive 96% of our partners agree to have a positive relationship with their Manage Protect account manager, demonstrating our consistent level of personalised support.

Comments like “John is very attentive” and “Awesome support, help and knowledge from Robert” reaffirm our commitment to building strong relationships with our partners.

Our partners appreciate our Australian origins and the quality of our local service. Our commitment to providing personalised, reliable support remains a priority.

Our annual partner survey feedback underscores the value of our support and partnership with Australian MSPs. We’re listening to your feedback and are committed to continuously enhancing our services.

Your trust in Manage Protect is a testament to the strength of our partnerships, and we’re honoured to be your chosen partner.