After the launch of our new fully automated billing system in July, we received a lot of feedback from partners. The CSV files attached to the invoices with your customers’ data in particular has been received well — with many partners requesting that this be provided prior to the end of the month, so that they can both check what their invoice is going to be, but also use the…

Issues receiving emails from Web Central During the last week of August and first week of September, a number of our partners reported issues with email from Web Central being bounced directly by our Roaming Black Lists technology (with the sender receiving a 551 Mailhost is on our global block list.) We worked closely with the team at Melbourne IT to resolve the issue which ended up being a specific customer within…

On the 29th of July 2015, Autotask acquired Soonr — the technology provider for our Australian File Sync and Share product of the same name. On Wednesday the 5th of August I met with Mark Cattini (President and CEO), Elmer Lai (CFO) and Patrick Burns (VP Product Management) of Autotask in the Soonr offices in San Jose to discuss the future of how we will work with Soonr/Autotask in Australia and New…

Today the new Soonr desktop agents and Soonr Go IOS apps have been released. Many of you who have installed new agents or apps over the past few weeks may have already seen the new agent, but here are some of the key features. IOS 1.1 Soonr Go 1.1 for iOS, the second release of our new generation mobile app, introduces: Touch ID support – Authenticate your Soonr account via Touch…

As of the 1st of July 2015, Manage Protect are able to provide Office 365, including full Microsoft Office ProPlus to our partners for your customers on a monthly wholesale basis. What are the benefits of Office 365? Local Australian support from the Manage Protect team Monthly license You bill your customer One Portal — Bring all your customers Office 365 under one management portal One Bill — receive one bill for all of…

Automatic backup to Australian instance of Amazon Web Services every day. As part of our Office 365 product launch, we have also secured distribution of the CloudAlly mailbox backup solution. CloudAlly backs up Office 365 mailboxes in their entirety every day to the Australian instance of Amazon Web Services, and can also backup Salesforce and SharePoint instances from the cloud. Please contact your account manager if you would like further information.

Targeted Crypto-Locker Over the past two months we have seen an increase in targeted ransomware (Crypto-locker) type attacks. These attacks are a single email directly to the CEO, CFO or key people within a business. Often these people will not see any warnings from their IT staff, or other team members and are more likely to click on the link to download the ransomware. Please click on this link for best…