Over the past couple of months, you may have spoken with our two newest service desk engineers, Alex Maunder and Damon Bree. Alex is based out of our Sydney office in Surry Hills, with Damon working from his home office in New Zealand.  Together, they have now extended our support hours from 7am to 6pm AEDT (phone support), and 7am to midnight (live chat & email support). These extended hours…

Have you seen all the latest news about Dropbox’s Security issues? It was reported in iTnews this week that Dropbox users’ data that has previously been deleted has been kept for up to 7 years and started to resync into user accounts. Read the Full Articles on iTnews “Dropbox drops the ball”  “Dropbox ‘inadvertently’ kept users’ deleted files for up to 7 years”  Questions to ask yourself….  Do you have an alternative…

The new version of Soonr Go; now re-branded as “Autotask Workspace” is now available in the IOS and Google App stores. The new version includes some of the following key features: ‘app based” touchID login iPad Pro Multi-task and display resolution support Image/Video Burst Capture View Only Permissions & Watermarks and more…  Also, versions of the Outlook Addin, Windows & Mac desktop agents are also available here. 

The Manage Protect control panel has been providing some basic utilities such as MX record lookup, and firewall accessibility checks now for over six months. Last month we added “service alerts” and now have also conveniently placed all of your favourite portal URL’s so you have one convenient place to go! 

Welcome to our last newsletter of 2016! We would like to thank you for your ongoing support throughout the year, and wish you and yours all the best for a safe and happy holiday season from all the team at Manage Protect. The year has seen Manage Protect move offices, increase from 400 to over 800 partners, and working with these partners to upgrade over 45,000 users to new &…

Please welcome our newest member of the Manage Protect team, Bogdan Stratulat. Over the past few months, many of you have had the experience of working with Bogdan. Bogdan joins us from Iasi, Romania, where he works his 8am to 5pm business day – which happens to nicely coincide with our 4pm to midnight AEDT. Most importantly, this provides much needed coverage for our partners in WA, SA and NT…

When McAfee announced the End of Life of their SaaS Endpoint anti-virus service, the team at Manage Protect evaluated many anti-virus options available in the market, to assess which was the best fit with our MSP partner community. We are excited to announce the signing of an MSP aggregator agreemet with Webroot which allows us to provide special benefits for our MSP partners that is not available through traditional distribution.…

Over the next couple of weeks a major feature and branding upgrade to the Soonr service will be rolled out to the Australian Soonr data centres and service. Included in this upgrade — more detailed audit reporting, revamped and enhanced Policies section and features,  new “View Only Permissions”, Watermark Preview, Teamlist improvements and many more. For more details on these changes please click here. There are also branding changes to the…

With the introduction of Webroot, and other additional services and bundles that have been added to the Manage Protect product line there will shortly be a new price list available to all partners. There is also a new services overview brochure “MP At a Glance”, and MPexchangebrochure which are being released as part of the build towards our new Manage Protect website and portal.