Extended Support Hours – 9am to Midnight, Monday to Friday

As our partner base has grown and extended more heavily into Western Australia and South Australia, we have noticed an increase in calls that are coming through after our current 6pm service desk cut over to Emergency on-call support. In order to serve our partners better we have decided to extend our support hours initially for online chat and email support through to midnight from Monday to Friday. We are also…

Upgrade Upgrade Upgrade! MPmail and MParchive V1 EOL

The march to the January 2017 End of Life of the version one of MPmail and MParchive is well under way. The lead time for archive upgrades can be as long as two months, so for those partners who have not yet upgraded all their MPmail customers from the version one platforms, you will be contacted over the coming few weeks. Now is an ideal time to nominate an upgrade contact…

Tips, Updates and Integrations

This month we have been working through a number of updates and integrations, including; Tips MPmail — “deliver messages to service desk” for analysis function. Did you know that you can configure MPmail V2 to deliver any message quarantined in the workspace back to a “special” email address that you setup for analysis. This feature is particularly handy for emails that are suspected of being virus or spam false positives. Please contact…

SMBiT National Conference 2016

On the 28th and 29th of October Manage Protect are proud to sponsor, and be a part of the SMBiT National Conference at the Rydges Sydney Central. The Conference is designed to be the premiere networking and education event for IT business owners and IT Professionals servicing SMBs across Australia and will feature extensive educational content and networking opportunities plus a Partner sponsored dinner on Friday and Saturday night. Date: 28 – 29th October 2016 Venue: Rydges…

Intermedia US Trip

Last month Andrew Johnson (CEO – Manage Protect) was fortunate to gain some quality insights into the direction of our newest technology partner Intermedia. As the world’s largest hosted exchange provider outside of Microsoft, Intermedia have been working hard to deliver the technology solutions to meet the needs of their partners both in the US and abroad. With the new MPexchange plans, you may have noticed they now include a complimentary…

New Manage Protect 2016 Price List

As many of you would have noticed on the August 2016 price list sent last week, we now have a number of new products and bundles. A few noteables changes are: MPexchange – now 2016, unlimited, includes ShareSync, ConnectID & mailbox backup but with a price drop to $9.95 for Gold Partners (includes full managed migration & MPmail!) No more Setup fees for Bronze and Silver Partners! New NFR pricing on MPexchange…

Update on Service Issues

MPmail – Virus False Positives We have recently seen a number of reports of Virus False Positives (stopping items as viruses incorrectly), particularly due to the use of “small URL links”. We are working closely with the engineers in Germany to best optimise this behaviour and we would ask you to bear with us over the next couple of weeks while we get this tuned better for our local conditions.…

MPmail Roadmap – Better Protection for Ransomware / PHISHing

The selection of EveryCloud as a technology partner for the threat protection in MPmail was in part influenced by their extensive threat heuristic technology and performance on successfully blocking PHISHing attacks, Cryptolocker emails and Macro Viruses. EveryCloud continue to evolve this technology with new waves of cryptolocker and phising mails resulting in the development of some new features for our email security services. The new features will be bundled under…

Welcome to Intermedia Partners

During the months of May & June, Manage Protect have been very proud to welcome Intermedia’s Australian partner base of over 400 businesses to the Manage Protect partner program! Intermedia partners in Australia now have access to Manage Protect local partner management, technical support, AUD billing and to our full suite of MSP cloud technology services (including Office 365, mailbox backup, MPmail & MParchive). We wish to welcome these new…

MPexchange 2016 Australia goes live!

Our first contribution to both the existing Intermedia partners, and our existing Manage Protect partners was the launch of our MPexchange 2016 data centre in conjunction with our global technology partner Intermedia. The team have been working hard to upgrade our existing MPexchange 2010 customers over to 2016 over the months of May & June in addition to the existing MPmail V2 upgrade occurring concurrently. All MPexchange 2010 customers will…