Spam, Content, Quarantine … Since introducing the updated MPmail platform, we have had a number of partners ask more about what these different types of spam mean, and what is the best practice for configuring MPmail to work for their customers. Damon Bree has put together a brief one page outline of how MPmail anti-spam works. We also encourage partners to login and attend either our Tuesday or Thursday training…
MPevents: Mandatory Serious Data Breach Notification to become law
On the 13th of February, the Privacy Amendment (Notifiable Data Breaches) Bill 2016 was passed through the Australian Senate and will become law within 12 months. Australian businesses (with some exceptions), with a minimum turn-over of 3 million a year will be compelled to notify the privacy commissioner and their customers of any serious data breach or face a fine of up to $360,000 for individuals or $1.8 million for…
Growing our technical team, and extended hours
Over the past couple of months, you may have spoken with our two newest service desk engineers, Alex Maunder and Damon Bree. Alex is based out of our Sydney office in Surry Hills, with Damon working from his home office in New Zealand. Together, they have now extended our support hours from 7am to 6pm AEDT (phone support), and 7am to midnight (live chat & email support). These extended hours…
Our First Newsletter of 2017!
We are very happy to have a year of major product upgrades successfully behind us, and I want to genuinely thank our partners for their support over this challenging time. Having returned from spending time with our technology partners, EveryCloud [London], Hornet Security [Germany], and Autotask/Soonr [Copenhagen]; I am very enthusiastic about the technology roadmap we are building and the commitment of our technology partners to help us build a platform…
Have you seen all the latest news about Dropbox’s Security issues?
Have you seen all the latest news about Dropbox’s Security issues? It was reported in iTnews this week that Dropbox users’ data that has previously been deleted has been kept for up to 7 years and started to resync into user accounts. Read the Full Articles on iTnews “Dropbox drops the ball” “Dropbox ‘inadvertently’ kept users’ deleted files for up to 7 years” Questions to ask yourself…. Do you have an alternative…
Soonr (Autotask Workspace) enhancements
The new version of Soonr Go; now re-branded as “Autotask Workspace” is now available in the IOS and Google App stores. The new version includes some of the following key features: ‘app based” touchID login iPad Pro Multi-task and display resolution support Image/Video Burst Capture View Only Permissions & Watermarks and more… Also, versions of the Outlook Addin, Windows & Mac desktop agents are also available here.
Manage Protect Control Panel
The Manage Protect control panel has been providing some basic utilities such as MX record lookup, and firewall accessibility checks now for over six months. Last month we added “service alerts” and now have also conveniently placed all of your favourite portal URL’s so you have one convenient place to go!
Merry Christmas and Happy New Year!
Welcome to our last newsletter of 2016! We would like to thank you for your ongoing support throughout the year, and wish you and yours all the best for a safe and happy holiday season from all the team at Manage Protect. The year has seen Manage Protect move offices, increase from 400 to over 800 partners, and working with these partners to upgrade over 45,000 users to new &…
Welcome, Bogdan Stratulat! (Technical Customer Support)
Please welcome our newest member of the Manage Protect team, Bogdan Stratulat. Over the past few months, many of you have had the experience of working with Bogdan. Bogdan joins us from Iasi, Romania, where he works his 8am to 5pm business day – which happens to nicely coincide with our 4pm to midnight AEDT. Most importantly, this provides much needed coverage for our partners in WA, SA and NT…
Manage Protect signs Webroot!
When McAfee announced the End of Life of their SaaS Endpoint anti-virus service, the team at Manage Protect evaluated many anti-virus options available in the market, to assess which was the best fit with our MSP partner community. We are excited to announce the signing of an MSP aggregator agreemet with Webroot which allows us to provide special benefits for our MSP partners that is not available through traditional distribution.…