Welcome to our last newsletter of 2016! We would like to thank you for your ongoing support throughout the year, and wish you and yours all the best for a safe and happy holiday season from all the team at Manage Protect. The year has seen Manage Protect move offices, increase from 400 to over 800 partners, and working with these partners to upgrade over 45,000 users to new &…
Welcome, Bogdan Stratulat! (Technical Customer Support)
Please welcome our newest member of the Manage Protect team, Bogdan Stratulat. Over the past few months, many of you have had the experience of working with Bogdan. Bogdan joins us from Iasi, Romania, where he works his 8am to 5pm business day – which happens to nicely coincide with our 4pm to midnight AEDT. Most importantly, this provides much needed coverage for our partners in WA, SA and NT…
Manage Protect signs Webroot!
When McAfee announced the End of Life of their SaaS Endpoint anti-virus service, the team at Manage Protect evaluated many anti-virus options available in the market, to assess which was the best fit with our MSP partner community. We are excited to announce the signing of an MSP aggregator agreemet with Webroot which allows us to provide special benefits for our MSP partners that is not available through traditional distribution.…
Soonr upgrade and branding changes
Over the next couple of weeks a major feature and branding upgrade to the Soonr service will be rolled out to the Australian Soonr data centres and service. Included in this upgrade — more detailed audit reporting, revamped and enhanced Policies section and features, new “View Only Permissions”, Watermark Preview, Teamlist improvements and many more. For more details on these changes please click here. There are also branding changes to the…
SMBiT Professionals National Conference
This year, Helene, David and Andrew spent two full days catching up with existing and new partners at the SMBiT Professionals National Conference as a sponsor and vendor. This is the second year we have sponsored this event, and fifth year of sponsorship of the SMBiT Professionals group. It was an exciting event, with 140 members in attendance and many vendors that we had also worked with before. Helene took to…
New Zealand Golfing Events
Across the Tasman, Manage Protect co-sponsored the SoftSolutions driving range events in Auckland and Tauronga to provide a better overview of Mange Protect services and parnterhsip benefits.
New Brochures, New Price List
With the introduction of Webroot, and other additional services and bundles that have been added to the Manage Protect product line there will shortly be a new price list available to all partners. There is also a new services overview brochure “MP At a Glance”, and MPexchangebrochure which are being released as part of the build towards our new Manage Protect website and portal.
Welcome, David Bugeja! (Partner Account Manager – Southern Region)
We would like to take this opportunity to introduce our newest team member, David Bugeja. David has a strong background in IT Account Management and has extensive experience in the Manage Protect product suite. David will be working closely with many of our partners over the next month assisting with the MPmail and MParchive upgrade project as well as spending time understanding the needs of our partners across the Southern states.…
Launch of Manage Protect StatusPage!
At the end of September, Manage Protect launched our new StatusPage service to provide better transparency of service events across the Manage Protect platform. StatusPage allows partners to review the status of all Manage Protect systems in real-time from your browser or mobile device, as well as subscribe to events for notifications in real time through email, SMS or RSS feeds. Existing technical contacts will be automatically subscribed over the next…
Extended Support Hours – 9am to Midnight, Monday to Friday
As our partner base has grown and extended more heavily into Western Australia and South Australia, we have noticed an increase in calls that are coming through after our current 6pm service desk cut over to Emergency on-call support. In order to serve our partners better we have decided to extend our support hours initially for online chat and email support through to midnight from Monday to Friday. We are also…