Autotask/Soonr Upgrades

A number of our partners have started trialling the File Server Agent/ Autotask Workplace Server under the beta agreement. If you would like to trial the new File Server Agent please contact your account manager or sales@manageprotect.com.    Soonr/AWP This month also brought a server side bug fix for the IOS mobile agent that allows it to upload and render images a lot quicker. There was also a significant bandwidth…

New Zealand Trip

At the start of the month, I visited our NZ distributor “Soft Solutions” and their partners across the ditch. The NZ market is dynamic, and has one of the highest adoption rates of cloud services, particularly Office 365, in the world. We are seeing significant interest and growth in both CloudAlly Office 365 backup, and Autotask Workplace (Soonr) with our New Zealand partners.

New Team Members – March 2017

To help us understand and work more closely with partners, our Partner Development team has grown by two people this month – both based out of our Sydney office.   We hope you will welcome Valerie Gleeson [Partner Account Manager] and Rubi Stitt [Marketing & Communication Co-ordinator] who will be working with David, Helene and myself to ensure that our partners have everything they need; and that we are doing everything…

Technology Update – February 2017

  Spam, Content, Quarantine … Since introducing the updated MPmail platform, we have had a number of partners ask more about what these different types of spam mean, and what is the best practice for configuring MPmail to work for their customers. Damon Bree has put together a brief one page outline of how MPmail anti-spam works. For your reference, follow this link:  http://support.manageprotect.com/customer/portal/articles/2749685-mpmail-display-filter-reasons-what-they-mean-and-how-to-work-with-them  We also encourage partners to login and…

MPevents: Mandatory Serious Data Breach Notification to become law

On the 13th of February, the Privacy Amendment (Notifiable Data Breaches) Bill 2016 was passed through the Australian Senate and will become law within 12 months. Australian businesses (with some exceptions), with a minimum turn-over of 3 million a year will be compelled to notify the privacy commissioner and their customers of any serious data breach or face a fine of up to $360,000 for individuals or $1.8 million for…

Growing our technical team, and extended hours

Over the past couple of months, you may have spoken with our two newest service desk engineers, Alex Maunder and Damon Bree. Alex is based out of our Sydney office in Surry Hills, with Damon working from his home office in New Zealand.  Together, they have now extended our support hours from 7am to 6pm AEDT (phone support), and 7am to midnight (live chat & email support). These extended hours…

Our First Newsletter of 2017!

We are very happy to have a year of major product upgrades successfully behind us, and I want to genuinely thank our partners for their support over this challenging time. Having returned from spending time with our technology partners, EveryCloud [London], Hornet Security [Germany], and Autotask/Soonr [Copenhagen]; I am very enthusiastic about the technology roadmap we are building and the commitment of our technology partners to help us build a platform…

Have you seen all the latest news about Dropbox’s Security issues?

Have you seen all the latest news about Dropbox’s Security issues? It was reported in iTnews this week that Dropbox users’ data that has previously been deleted has been kept for up to 7 years and started to resync into user accounts. Read the Full Articles on iTnews “Dropbox drops the ball”  “Dropbox ‘inadvertently’ kept users’ deleted files for up to 7 years”  Questions to ask yourself….  Do you have an alternative…