Summary
Discover Pty Ltd is a managed services provider established in 2001, delivering IT solutions across multiple sectors, including transport, warehousing, biomedical, manufacturing, and residential property management. With a strong emphasis on reliability and data protection, Discover faced increasing challenges in managing backups and ensuring seamless integration with cloud services. Their previous solution, Backup365, failed to meet expectations, particularly in terms of ease of use, reliability, and data recovery.
After experiencing frustrations with Backup365, particularly during critical recovery scenarios, Stuart Liston and his team, alongside their partners, Manage Protect, sought out an alternative that would streamline data protection and ensure business continuity. This led to the subsequent adoption of and transition to Dropsuite.
Challenges Faced Before Dropsuite
Discover’s key pain points centered around the inefficiencies of their previous backup solution, Backup365. The following challenges drove their search for a better backup service:
Complex Licensing and Management – Prior to working with Manage Protect, managing Microsoft licensing through their previous partner was a cumbersome and inefficient process. The switch to Manage Protect simplified their licensing management, reducing the administrative burden.
Unreliable Backup Performance – Backup365 failed to deliver on its promise of reliable, easy-to-use backup services. The platform was difficult to manage, and Discover Pty Ltd encountered persistent issues with data recovery and retrieval, making it a liability for their clients.
Data Retrieval Failures – Backup365 was especially problematic during critical moments when data recovery was necessary. Stuart highlighted an ongoing issue where data from Backup365 had been unavailable for months, causing operational headaches.
Transition to Dropsuite
The Dropsuite portion was really, really easy. It just integrated, we set it up, it started taking backups, and the process was very easy to use
When Discover Pty Ltd made the move to Dropsuite, the transition was described as “seamless.” Despite some initial hurdles caused by Backup365’s limitations, Stuart praised Dropsuite for its ease of integration and reliability. The onboarding process was smooth, and Dropsuite’s ability to quickly begin backups without complex setup meant the team could immediately trust the solution.
Key Benefits
Simple and Intuitive User Interface
According to Stuart, one of the standout benefits of Dropsuite, is its user-friendly design. Both Stuart and his team found the platform incredibly intuitive. For instance, when needing to restore emails from years prior, Stuart is able to locate and restore the required data quickly and without the need for extensive documentation or technical support.
Within five minutes I had found the emails and had them restored. It was that easy to use. The beauty of it is that it just works, and the data is always there when we check.
Reliability and Peace of Mind
Dropsuite’s reliability has been a game-changer for Discover Pty Ltd. Stuart highlighted that the backup service consistently performs without fail, providing much-needed peace of mind. Regular monitoring and alerts ensure that the team is immediately aware of any issues, though such instances have been rare.
Robust Data Recovery
Dropsuite’s data recovery capabilities have been crucial in preventing data loss, especially in situations where users attempted to delete important data maliciously or by mistake. Stuart shared a recent example where a departing employee deleted their entire mailbox, including the deleted items. Thanks to Dropsuite, the entire mailbox was restored swiftly, preventing any disruption or data loss for the business.
Seamless Integration with Existing IT Infrastructure
Dropsuite integrates effortlessly with Discover Pty Ltd’s existing IT infrastructure, allowing the team to focus on other areas of their business. This integration was a significant improvement over Backup365, which had created unnecessary complications.
Seamless. It’s easy to onboard new clients, and it hasn’t failed us at this point
Overall Satisfaction and Ongoing Partnership
Stuart and his team at Discover Pty Ltd are highly satisfied with both Dropsuite and their partnership with Manage Protect. The personalised engagement from Manage Protect’s support and account management teams has been particularly appreciated. Stuart noted that Manage Protect stands out from other vendors in terms of responsiveness and customer service, making them a trusted partner in the business.
Learn more about Dropsuite.