Summary
Phrixus Technologies, a managed service provider (MSP) based in Australia, has been serving small to medium-sized businesses (SMBs) for over 25 years. With six staff members and a focus on professional service industries like accounting, financial planning, and dental practices, Phrixus has built a reputation for delivering tailored IT solutions. The company prioritises managed services and cybersecurity, ensuring its clients are equipped to handle the evolving threat landscape.
Business Challenge
Before adopting MPaware, Phrixus Technologies faced a significant challenge: the lack of an effective, user-friendly cybersecurity training solution. Mark Giles, Director of Phrixus, explains, “We had no solution in place for cybersecurity training. We looked at other providers a few years ago, but it was far too complicated for us to adopt. It also required whitelisting, which we don’t agree with as it’s poor for security.”
This gap left Phrixus vulnerable, as clients lacked the awareness and training needed to recognise and mitigate cybersecurity threats. The company needed a streamlined, efficient solution that could integrate seamlessly into their service offerings.
Solution
Phrixus Technologies turned to MPaware, a comprehensive cybersecurity awareness platform distributed by Manage Protect. The platform offered key features that addressed Phrixus’s pain points, including:
- Automated training modules and reporting.
- Short, engaging daily videos on topics like Microsoft 365 and AI security.
- Tools to enhance end-user awareness without requiring extensive setup or manual oversight.
Mark highlights the ease of adoption, saying, “With the help of Manage Protect’s support staff and documentation, it was easy to roll out MPaware. Setting it up took just two hours, and after that, it’s almost set-and-forget for us.”
Key Benefits
- Improved Cybersecurity Awareness
MPaware has significantly enhanced cybersecurity awareness among Phrixus’s clients. Mark shares, “Clients are scoring well, with some reaching 750 points, meaning they’re adopting the technology and doing the training. It’s great to see that awareness improving, even if some individuals still need more reinforcement.” - Automated Reporting and Efficiency
The platform’s automated reporting has streamlined client communication. Mark notes, “The reports go directly to the client managers and us. We discuss them during strategic reviews without needing to pull additional data. It saves us time and ensures cybersecurity stays front of mind.” - Enhanced Client Accountability
MPaware has shifted responsibility for cybersecurity to the clients themselves, reinforcing the importance of their role. Mark explains, “It drums home to clients that cybersecurity isn’t just smoke and mirrors. The dark web reports showing breaches make it real for them. They understand now that their passwords and accounts are visible, and they take it more seriously.” - User-Friendly Training Modules
Phrixus and its clients have embraced the platform’s training modules, particularly the newer additions focusing on AI threats and Microsoft 365 security. “The training is brilliant. Even I’m learning from the short videos,” says Mark.
Result
Implementing MPaware has elevated Phrixus Technologies’ position as a trusted cybersecurity advisor. Mark reflects, “It certainly puts us higher up there as cybersecurity specialists. Clients expect us to care more about their IT than they do, and MPaware helps us fulfill that responsibility.”
Phrixus is optimistic about MPaware’s ongoing development and sees potential for additional features. Mark comments, “I was impressed with how quickly they brought out AI training—it’s very leading-edge. I’d love to see future enhancements, like incorporating incident response plans, as that’s the next critical step for clients.”
Why Phrixus Technologies chooses Manage Protect
MPaware has transformed how Phrixus Technologies delivers cybersecurity training, equipping clients with the knowledge and tools they need to mitigate risks. For MSPs aiming to stay ahead in the cybersecurity landscape, MPaware offers a proven, user-friendly solution with the backing of a reliable partner in Manage Protect.
Mark’s endorsement underscores the value:
“MPaware is a fully-fledged cybersecurity training platform that’s easy to implement and makes our job a lot easier. With Manage Protect’s support, it’s a no-brainer.”