Summary
T4B is a trusted IT services provider headquartered in Victoria and with an office in Brisbane, specialising in managed IT support, network solutions, and telecommunications for businesses of all sizes. Founded in 2015, T4B helps clients eliminate IT confusion by ensuring reliable systems, productive users, and secure information—all while aligning with business strategies and optimising costs. T4B has been with Manage Protect since their inception.
“We love working with Manage Protect; they are a valued part of our business.”
Business Challenge
One of T4B’s clients had previously faced a security incident involving a fraudulent invoice, resulting in a loss of $90,000. Seeking better IT support and security solutions, the company switched MSPs and partnered with T4B. Recognising the need for a more impactful training program, T4B recommended MPaware as a superior alternative to their incumbent “KnowBe4.”
Solution
Having used MPaware internally and experienced its benefits firsthand, T4B recommended it as the ideal cybersecurity training solution for their client. MPaware provides comprehensive cybersecurity awareness training, including phishing simulations designed to help employees recognise and avoid threats. With high production values, user-friendly micro-training modules, and an intuitive dashboard, MPaware offered a significant upgrade over the client’s previous solution.
Result
MPaware’s interactive approach has resonated well with clients, offering bite-sized training sessions that are easy to complete and retain, and allow employees to learn quickly without disrupting their workflow. The platform’s dashboard provides clear insights into employee engagement, allowing management to monitor training completion rates and identify high-risk individuals, particularly those handling sensitive information.
Damian says “You can see the value of the product right there—how many employees are engaging with the training, plus the ability to zero in on those with higher risk profiles such as finance.”
One notable client success story is DFP, a recruitment services company who introduced a competition to complete the most cyber training and win a gift voucher. This gamified approach boosted training completion rates and reinforced a culture of cybersecurity awareness within the organisation.
Looking ahead, T4B is committed to rolling out MPaware to as many clients as possible. emphasising the importance of proactive training. As Damian Ball aptly put it, “Smart people can get caught out. You’re having a bad day, you’ve got multiple balls in the air, and there can be temporary absentmindedness that leads to disaster.”
By integrating MPaware into their security solutions, T4B is equipping businesses with the knowledge and tools needed to mitigate cyber risks, protect their finances, and maintain their reputation.