Local Technical Support

TECHNICAL SUPPORT AUSTRALIA

Support with a difference

When things go wrong, your clients don’t want excuses. You need someone in your corner – and your time zone – who understands your priorities and has the resources to fix it.

Raise a ticket via app, chat, phone or email
SLAs for response and resolution times
Updates every 24 hours minimum
Skip the queue for escalations

We’ll bounce around ideas, research and test solutions until we make things work for our partners. We will do whatever it takes.

BEST AUSTRALIAN IT SUPPORT

Your tickets: our priority

When it comes to true partnership, our Manage Protect Support team sets the bar high. We’re driven by one goal: your success.

It isn’t about call length – it’s about doing whatever it takes to solve the challenge in front of you. 
We’ll pull in our software vendors – Dropsuite to Microsoft, Guardz to Hornet Security – to get it right. 
With over 300 MSP partners, our collective vendor pull means faster answers and better outcomes for your customers. 
Our success metrics mirror yours, not an IPO or trade sale valuation. If we fall short, we want to know why… and we’ll fix it.

If you’re in the weeds, we’re right there beside you. No time limits, no fine print… just genuine passion and partnership. Let’s keep building better together.

“The Manage Protect technical support team get stuff done for us quickly, which is important when managing client expectations.”

CLOUD SOFTWARE KNOWLEDGE BASE

Always Informed

Boasting hundreds of in‑depth articles on our cloud solutions – from migration and provisioning to client setup and troubleshooting – our Knowledge Base empowers you to resolve issues and complete tasks with speed and confidence.

Support and general information

Technical guides, how to’s and troubleshooting

Tools and portals

Provisioning new services

Product updates

Plus, our monthly webinars keep you in the loop on newly released features, bug fixes, and system upgrades. It’s hard to stay across everything – Manage Protect makes it easier.

PREPARING FOR MICROSOFT COPILOT - DATA SECURITY

Webinar on Demand

Manage Protect, in partnership with Crayon, recently held a series of webinars on M365 Copilot: its use cases, risks and best practices.

This Microsoft Copilot Technical Enablement session covered pre-deployment assessments and prerequisites to audit, plan, deploy, and support Copilot for a smooth, secure rollout.

How Can We Help?